Using the net promoter score to understand international alumni satisfaction

PublishedMay 2023
PublisherEdward Elgar Publishing
ISBN9781803926506

Giving a platform to the debate about graduate employability from the student, university and employer perspectives, this innovative How To Guide explores the challenges associated with ensuring the employability of university graduates.

In defining the nature of employability, the book, How to Enable the Employability of University Graduates, discusses how the concept is a shared responsibility on individual capabilities, the labour market and social capital.

Bankwest Curtin Economics Centre PhD candidate Shane Dillon has authored Chapter 24, Using the net promoter score to understand international alumni satisfaction.